1/22/2010
APPALACHIAN’S ENHANCED PAYMENT OPTIONS
CUT MONTHLY ELECTRIC BILLS DOWN TO SIZE

Roanoke, Va., January 22, 2010 – Appalachian customers use more electricity in winter months than other times of the year. This winter is no exception, especially with the recent extended period of below freezing temperatures. Today Appalachian added an additional payment option to its existing array of payment plans to help customers manage their monthly electric bill.
 
  “We recognize that some of our customers have concerns about their ability to pay their bills,” said Dana Waldo, Appalachian Power President and COO. “We want to help. We’re introducing payment options that help our customers better manage their monthly budget during these tough economic times. Some of the options include:
 
·         2010 Enhanced Payment Plan – A new payment option for Virginia customers that includes a down payment toward the existing balance, then spreads the additional payments out over the next several months.
 
·         Average Monthly Payment (AMP) plan – With AMP, customers are billed based upon a rolling 12-month average, eliminating spikes in bills during high usage months and adjusts monthly.
 
For customers who need assistance paying their bills, Appalachian works closely with the Virginia Department of Social Services and helps customers find Neighbor-to-Neighbor community assistance organizations. Neighbor-to-Neighbor is Appalachian’s energy assistance program. The company contributed more than $1 million to the program this year.   
                              
“For customers who need help, we hope these options get them through a difficult time,” Waldo said. “The most important thing for customers to do if they’re having trouble is to call us. Our Customer Solutions Center representatives are dedicated to helping customers when times are tough.”

The toll-free number for Appalachian Power’s Customer Solutions Center is 1-866-276-5831.
            
Appalachian Power provides electricity to 1 million customers in Virginia, West Virginia and Tennessee (as AEP Appalachian Power). It is a unit of American Electric Power (NYSE: AEP), one of the largest electric utilities in the United States, with more than 5 million customers in 11 states. AEP ranks among the nation’s largest generators of electricity, owning nearly 38,000 megawatts of generating capacity in the U.S. AEP also owns the nation’s largest electricity transmission system, a nearly 39,000-mile network that includes more 765 kilovolt extra-high voltage transmission lines than all other U.S. transmission systems combined.

Todd Burns
Corporate Communications Manager
540-985-2912
tfburns@aep.com

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Privacy Policy

Privacy Policy for Appalachian Power, a unit of American Electric Power (AEP)

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The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to Appalachian Power’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
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  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

Appalachian Power uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, Appalachian Power reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

Appalachian Power takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from Appalachian Power may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

Appalachian Power reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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