6/11/2007
APPALACHIAN POWER TO HOLD CUSTOMER MEETINGS FOR NEW CUSTOMERS IN MCDOWELL COUNTY

WELCH, WV, June 11, 2007 – Appalachian Power has scheduled several customer information meetings in McDowell County for those new customers coming to the company from other electrical utilities. At the direction of the Public Service Commission of West Virginia, Appalachian Power will acquire the electrical assets of Elkhorn Public Service, Kimball Light & Water, United Light & Power and War Light & Power, and begin serving those customers on July 1, 2007.

Customers are invited to attend any of the following customer information meetings:
7 p.m.    Monday   June 18  Kimball Elementary School  Kimball
7 p.m.   Tuesday   June 19   Big Creek High School        War
7 p.m.   Thursday  June 21   Iaeger High School              Iaeger
 
“We’re having these meetings to provide a chance for us to meet our new customers face to face,” said Jeri Matheney, project manager for the acquisition. “It’s certainly not necessary for customers to attend the meetings, but many customers may have questions and want to speak with us about them before the July 1 start of service.”
           
Representatives of the Public Service Commission will also be available at the meetings for customers.

Matheney said customers will automatically be transferred to Appalachian Power from their current electrical provider. They will not need to sign up for electrical service, but after July 1, they may want to sign up for the average monthly payment plan, checkless payment plan or another of the company’s bill payment options. This may be done online at www.AppalachianPower.com or by calling the Customer Solution Center at 1-800-982-4237.

Appalachian Power has already begun work in the area, according to Matheney. The company contracted with Osmose Utilities Services to inventory and assess the electrical facilities and rights of way in the area. This work has been taking place for several weeks and is almost complete.

In addition, the company is planning to replace all electrical meters. Beginning in July, the company will install highly accurate new meters that may be read in most cases without entering the customer’s property, making it much more convenient for customers.      

Appalachian Power has about 1 million customers in Virginia, West Virginia and Tennessee (as AEP Appalachian Power). It is a unit of American Electric Power, one of the largest electric utilities in the United States, which delivers electricity to more than 5 million customers in 11 states. AEP ranks among the nation’s largest generators of electricity, owning nearly 38,000 megawatts of generating capacity in the U.S. AEP also owns the nation’s largest electricity transmission system, a nearly 39,000-mile network that includes more 765 kilovolt extra-high voltage transmission lines than all other U.S. transmission systems combined. 
 


Jeri Matheney
Corporate Communications Manager
(304) 348-4130
Cell: (304) 543-1377
jhmatheney@AEP.com

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Privacy Policy

Privacy Policy for Appalachian Power, a unit of American Electric Power (AEP)

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The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to Appalachian Power’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
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  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

Appalachian Power uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, Appalachian Power reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

Appalachian Power takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from Appalachian Power may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

Appalachian Power reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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