With the arrival of storm season, Indiana Michigan Power reminds customers of the importance of reporting power outages. Customers who lost power in Wednesday’s storms were able to use their smart phones and other mobile devices to report outages and check the estimated time of restoration for their areas.

Though I&M’s technology can alert our electric power professionals to many outages, customers’ reports are critical to our restoration efforts. Reporting also helps us determine more exactly the area an outage has affected.

I&M customers can report outages by phone to our Customer Care Center numbers. Customers can also report an outage on their computer or mobile devices at www.IndianaMichiganPower.com/outages.

Customers who register to use our website can also access the estimated time of restoration for their home. Customers should keep in mind that those times are subject to change, especially in the early hours after a widespread, weather-related outage. We encourage customers to check back to see any updates.

Our website also has helpful information about safety concerns when power is out and answers to frequently asked questions about I&M’s procedures for restoring power.

I&M understands the inconvenience when power is lost. Following outages, professional line mechanics and other staff often work double shifts to restore power as soon as is safely possible. The more customers who report outages, the better our expert engineers can pinpoint the most efficient ways to restore power to the most people as soon as possible.

How to report a power outage

By phone:

Indiana: 800-311-4634

Michigan: 800-311-6424

By Internet

• Go to: www.IndianaMichiganPower,com/outages
• Click on “Report an Outage on left side of page

To find estimated times of restoration:

• Go to: www.IndianaMichiganPower,com/outages
• Registered users should log in. Customers who haven’t yet registered need to do so.
• Click on “Check Outage Status” on the left side of page.

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Indiana Michigan Power (I&M) is headquartered in Fort Wayne, and its 2,500 employees serve more than 582,000 customers. It operates 3,595 MW of coal-fired generation in Indiana, 2,110 MW of nuclear generation in Michigan and 22 MW of hydro generation in both states.  The company also provides its customers 250 MW of purchased wind generation.

I&M is a unit of American Electric Power (NYSE: AEP), one of the largest electric utilities in the United States, delivering electricity to more than 5 million customers in 11 states. AEP ranks among the nation’s largest generators of electricity, owning nearly 39,000 megawatts of generating capacity in the U.S. AEP also owns the nation’s largest electricity transmission system, a nearly 40,000-mile network that includes more 765-kilovolt extra-high voltage transmission lines than all other U.S. transmission systems combined. AEP’s transmission system directly or indirectly serves about 10 percent of the electricity demand in the Eastern Interconnection, the interconnected transmission system that covers 38 eastern and central U.S. states and eastern Canada, and approximately 11 percent of the electricity demand in ERCOT, the transmission system that covers much of Texas. AEP’s utility units operate as AEP Ohio, AEP Texas, Appalachian Power (in Virginia and West Virginia), AEP Appalachian Power (in Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana and east Texas). AEP’s headquarters are in Columbus, Ohio.

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News releases and other information about I&M is available at IndianaMichiganPower.com