TULSA, Okla., February 3, 2011 – With this week’s record snowfall and continued extreme weather conditions, PSO meter readers have not been able to read their regular routes and as a result, approximately one quarter of PSO’s customers’ next bill will be estimated.
"Except for some locations in far southeast Oklahoma, roads all across PSO’s service area have been treacherous, at best, and in many cases, completely impassable since Tuesday," said Bobby Mouser, PSO director of customer services and marketing. "It’s a rarity that our meter readers are not able to get out to read their routes and we’re hopeful conditions will improve enough to resume reading meters by this weekend."
Customers whose meters normally would have been read this week will begin receiving their bills early next week. The bill will indicate whether the reading is an actual or estimated reading.
Customers whose meter readings are estimated will be read next month and any discrepancy will be "trued-up".
Customers who receive an estimated bill and have questions about the estimate should call PSO’s Customer Solutions Center at 1-888-216-3523.
PSO, a unit of American Electric Power (NYSE: AEP), is an electric utility company serving more than 530,000 customers in eastern and southwestern Oklahoma. With headquarters in Tulsa, PSO has 4,405 megawatts of generating capacity and provides electricity to 230 cities and towns across a service area encompassing 30,000 square miles. News releases and other information about PSO can be found on the World Wide Web at PSOklahoma.com
Stan Whiteford
Corporate Communications
918-599-2574