Charleston, W.Va., May 13, 2010 – Charles Patton, 50, has been named president and chief operating officer of Appalachian Power, according to Michael G. Morris, chairman, president and chief executive officer of Appalachian Power parent company American Electric Power (NYSE: AEP). Patton will succeed Dana Waldo, 59, who is retiring from the company May 31.
Patton also temporarily will oversee the operations of AEP’s Kentucky Power operating company until a replacement is named for Tim Mosher, the company’s current president and chief operating officer, who is retiring July 31. Mosher’s replacement will report to Patton.
Patton has been executive vice president – AEP Utilities West since October 2009, responsible for the distribution and customer service operations of AEP’s utility operating companies in Arkansas, Louisiana, Oklahoma and Texas. Previously, he was senior vice president – Regulatory and Public Policy. From 2004 to 2008, Patton was president and chief operating officer for AEP Texas. From 2002 to 2004, Patton was vice president of governmental affairs for AEP in Texas. He joined Central and South West Corp. (CSW) in 1995 as director of state government affairs. Prior to joining CSW, Patton spent nearly 11 years in the energy and telecommunications business. Patton received a bachelor’s degree from Bowdoin College in Brunswick, Maine, and a master’s degree from the LBJ School of Public Policy at the University of Texas in Austin.
“Charles has demonstrated skills in leading our utility operations, and I know his experience will serve us well as we continue to manage the impact of the struggling economy and maintain our commitment to providing reliable, reasonably priced electricity service to our customers,” Morris said.
Waldo has served as Appalachian Power President and COO since 2004. In his more than 25 years with AEP, Waldo held various accounting, financial forecasting and operational positions, including AEP state president in West Virginia, vice president of Appalachian Power and president and COO of AEP’s Wheeling Power operating company. He was president and CEO of the West Virginia Roundtable before returning to AEP as Appalachian Power president.
Waldo has served on the board of directors of Advantage Valley, the Business and Industrial Development Corporation of Kanawha Valley, the West Virginia Chamber of Commerce and the West Virginia Manufacturers Association. He also served as a trustee of the University of Charleston and as a member of the visiting committee of the College of Business and Economics at West Virginia University. In 1998, Governor Underwood appointed him to the West Virginia Council for Community and Economic Development.
“Dana has made significant contributions to AEP during his many years with the company, and we wish him continued success as he begins a new chapter in his life,” Morris said.
Appalachian Power has almost 1 million customers in Virginia, West Virginia and Tennessee (as AEP Appalachian Power). It is a unit of American Electric Power, one of the largest electric utilities in the United States, which delivers electricity to more than 5 million customers in 11 states. AEP ranks among the nation’s largest generators of electricity, owning nearly 38,000 megawatts of generating capacity in the U.S. AEP also owns the nation’s largest electricity transmission system, a nearly 39,000-mile network that includes more 765 kilovolt extra-high voltage transmission lines than all other U.S. transmission systems combined.     

Jeri Matheney
Corporate Communications Manager
(304) 348-4130

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Privacy Policy

Privacy Policy for Appalachian Power, a unit of American Electric Power (AEP)


This Privacy Policy applies only to AppalachianPower.com and the Appalachian Power customer mobile app (com.aep.customerapp.apco). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of AppalachianPower.com or the Appalachian Power customer mobile app. This Privacy Policy does not apply to those resources and sites.


By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to Appalachian Power’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to Appalachian Power (for example, providing the information to third parties performing computer-related services for Appalachian Power);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

Appalachian Power uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, Appalachian Power reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.


Appalachian Power takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from Appalachian Power may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

Appalachian Power reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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