12/5/2005
Appalachian Power expands inspection program areas in West Virginia

CHARLESTON, W.Va., December 5, 2005 – Following nearly a year of successful operation in 13 West Virginia counties, Appalachian Power is expanding its electrical inspection program to cover more of its West Virginia service area. Effective Jan. 1, 2006, customers seeking new or upgraded electric service in Wayne, Lincoln, Logan and Mercer counties, and in the municipalities of Lester, Mabscott, Rhodell and Sophia in Raleigh County, must have their electrical connections inspected before the company will provide electric service.
 
The purpose of the inspection program is to promote the safe and efficient delivery of electricity. Under the program, new or upgraded residential services are inspected to the main breaker and manufactured homes are inspected to the service panel main breaker inside the home. The inspections ensure each installation meets National Electrical Code requirements, as well as Appalachian Power’s Guide for Electric Service and Meter Installations and the company’s Terms and Conditions of Service.
Only those customers seeking new or upgraded electric service in areas not covered by local governmental inspections are affected by the program. The company acknowledges local governmental inspections in areas where they are required, such as in much of Raleigh County.
 
In cases where the company’s inspection program applies, customers select an inspector from a list of authorized, independent inspection agents. Inspectors charge a per trip fee of not more than $85 to inspect the electrical installation and provide an inspection certificate.
 
The program has been in place and operating successfully since February 2005 in Boone, Cabell, Clay, Fayette, Greenbrier, Jackson, Kanawha, Mason, Monroe, Nicholas, Putnam, Roane and Summers counties.
 
Appalachian Power provides electricity to 1 million customers in Virginia, West Virginia and Tennessee.  It is a unit of American Electric Power, the nation’s largest electricity generator.  AEP owns more than 36,000 megawatts of generating capacity and is one of the nation’s largest electric utilities, with more than 5 million customers in 11 states.
 

Phil Moye
Corporate Communications Manager
(304) 348-4188
pamoye@aep.com

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Privacy Policy

Privacy Policy for Appalachian Power, a unit of American Electric Power (AEP)

Scope

This Privacy Policy applies only to AppalachianPower.com and the Appalachian Power customer mobile app (com.aep.customerapp.apco). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of AppalachianPower.com or the Appalachian Power customer mobile app. This Privacy Policy does not apply to those resources and sites.

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Information Collected

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  2. Personally identifiable information

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Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to Appalachian Power’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to Appalachian Power (for example, providing the information to third parties performing computer-related services for Appalachian Power);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

Appalachian Power uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, Appalachian Power reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

Appalachian Power takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from Appalachian Power may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

Appalachian Power reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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