9/19/2008

APPALACHIAN POWER AND WHEELING POWER OFFER GREEN PRICING OPTION

Appalachian Power and Wheeling Power are now offering West Virginia customers the opportunity to support the generation of renewable energy by voluntarily participating in a new green pricing option.

Green energy is electric energy that is generated by using renewable resources such as wind, hydro, solar and biomass. West Virginia customers can now purchase blocks of green energy, which will be acquired from wind and hydro generated sources. Each block is equivalent to 100 kilowatt-hours of renewable energy.

Residential customers may elect to purchase a minimum of two blocks and up to a maximum of 50 blocks at a cost of $1.50 per block. The typical residential customer uses an average of 1,000 kilowatt-hours of electricity a month, so purchasing 10 blocks of green energy would match that usage.

The cost to purchase green energy blocks is in addition to a customer’s regular monthly electric bill, and will be reflected as a separate line item on the bill.

“This is a great opportunity for people to support renewable energy, and we are pleased to make the green pricing option available to our customers in West Virginia,” said Dana Waldo, Appalachian Power president and chief operating officer. “For every $1.50 applied to the green pricing option, customers are adding 100 kilowatt hours of green energy to the power supply in West Virginia,” Waldo said.

The green pricing option allows customers to support the value of Renewable Energy Certificates (RECs). A REC represents the environmental attributes that are created when electricity is generated using renewable resources. Customers will essentially pay for the value of the RECs and the company will retire them from future use.

To enroll in the program, customers should visit the company’s website at www.appalachianpower.com or call the Customer Solutions Center at 1-800-982-4237 if you are an Appalachian Power customer, or 1-800-852-6942 if you are a Wheeling Power customer.

Appalachian Power provides electricity to one million customers in Virginia, West Virginia and Tennessee (as AEP Appalachian Power). It is a unit of American Electric Power (NYSE: AEP), one of the largest electric utilities in the United States, with more than five million customers in 11 states. AEP ranks among the nation’s largest generators of electricity, owning nearly 38,000 megawatts of generating capacity in the U.S. AEP also owns the nation’s largest electricity transmission system, a nearly 39,000-mile network that includes more 765 kilovolt extra-high voltage transmission lines than all other U.S. transmission systems combined.


Jeri Matheney
Corporate Communications Manager
(304) 348-4130
jhmatheney@AEP.com

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Privacy Policy

Privacy Policy for Appalachian Power, a unit of American Electric Power (AEP)

Scope

This Privacy Policy applies only to AppalachianPower.com and the Appalachian Power customer mobile app (com.aep.customerapp.apco). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of AppalachianPower.com or the Appalachian Power customer mobile app. This Privacy Policy does not apply to those resources and sites.

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Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to Appalachian Power’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to Appalachian Power (for example, providing the information to third parties performing computer-related services for Appalachian Power);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

Appalachian Power uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, Appalachian Power reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

Appalachian Power takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from Appalachian Power may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

Appalachian Power reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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