10/27/2015
Appalachian Power to Offer Virginia Customers Home Repair Service Plans Through HomeServe

ROANOKE, Va. – October 20, 2015 – Appalachian Power (APCo), a unit of American Electric Power (AEP), is pleased to announce a new service program with HomeServe USA, a leading provider of home repair solutions. Beginning this week, HomeServe will be mailing information to APCo customers in Virginia about the new optional program.

The initial service offering available through HomeServe for APCo Virginia customers will be an Electrical Surge Protection plan. The optional Surge Protection plan shields homeowners from the unexpected expense and inconvenience of damage to appliances and electronic equipment caused by electrical surges from lightning strikes and other external forces. The optional plan covers the cost to repair or replace the appliances or electronics that are damaged as a result of an electrical surge. Participating customers will be able to conveniently pay for these plans directly through HomeServe. APCo homeowners also will have access to other HomeServe service plans early next year.

“APCo is pleased to have entered this partnership with HomeServe, which will assist our customers when an unexpected repair need arises,” said Alan Bragg, of APCo. “In early 2016, we look forward to expanding the service plan options available through HomeServe to ensure our homeowner customers feel at ease and prepared in the event of a repair emergency.”

The affordable service plans available through HomeServe provide APCo customers a better way to fund and address the expense and inconvenience of home repair emergencies. Contrary to popular misconception, many types of repairs are not typically covered by basic homeowner’s insurance policies leaving customers unprepared for the cost of the repairs.

“Homeowners are often unaware of the cost associated with electrical problems until a repair is necessary leaving them with unexpected expenses,” said Tom Rusin, CEO of HomeServe USA. “Not only do these plans provide APCo customers with a solution that helps fund the repair, we also provide a reputable team of local contractors to complete the work, giving homeowners some peace of mind.”

APCo customers can learn more about HomeServe’s optional repair plans by visiting www.HomeServeUSA.com or calling 1-844-874-4446 for more information.

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About Appalachian Power

Appalachian Power has 1 million customers in Virginia, West Virginia and Tennessee (as AEP Appalachian Power). It is a unit of American Electric Power, one of the largest electric utilities in the United States, delivering electricity to more than 5 million customers in 11 states. AEP ranks among the nation’s largest generators of electricity, owning nearly 32,000 megawatts of generating capacity in the U.S. AEP also owns the nation’s largest electricity transmission system, a 40,000-mile network that includes more 765-kilovolt extra-high voltage transmission lines than all other U.S. transmission systems combined.

About HomeServe

HomeServe USA Corp (HomeServe) is a leading provider of home repair solutions serving over 2 million customers across the US and Canada. Started in 2002, HomeServe protects homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home emergencies by providing affordable coverage and quality local service. HomeServe, a Better Business Bureau Accredited Business, dedicates itself to being a customer-focused company supplying best-in-class repair plans and other services through leading municipal, utility and association partners, and directly to consumers. For more information about HomeServe, a Connecticut Top Workplace winner again for 2015 and winner of five 2015 Stevie Awards for Sales & Customer Service, please go to www.homeserveusa.com, follow us on www.twitter.com/homeserveusa and like us at www.facebook.com/homeserveusa.



 

 

 

 

 

Teresa Hamilton Hall
Appalachian Power
Phone: 540-985-2497
Email: tahall@aep.com

Myles Meehan
HomeServe USA
Phone: 203-356-4259
Email: Myles.Meehan@homeserveusa.com

Sourav Das
HomeServe USA ICR, Inc.for HomeServe USA
Phone: 203-682-8283
Email: hsusa@icrinc.com

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