Restoration update announced

Charleston, W.Va., July 8, 2012 –   Appalachian Power has restored electricity to more than 516,000 customers in just over a week. Approximately 57,000 customers remain without power as of early Sunday afternoon.

In West Virginia, 45,000 of the company’s half-million customers remain without electric service.

In Virginia, 12,000 of the company's half-million customers remain without electric service. Restoration in hardest hit areas of Roanoke, Lynchburg and Lovingston is taking the longest because of significant damage to Appalachian’s facilities. Restoration in these areas has been pushed to Monday.

 “We have about 5,100 people working in the field and as crews finish up in certain areas they will shift to the places still needing help,” said Phil Wright, vice president of distribution operations. “We will not lessen the pace until everyone is back in service. This is an all-hands-on-deck effort.”

There are approximately 600 outages affecting 10 or fewer customers including hundreds of outages affecting only one home or business. Often in these situations, there are problems with people being able to receive power. For example, fuses or circuit breakers in the home could have tripped and halted power or tree limbs could have fallen on the line serving a home.

Customers who are still without power should call to re-report it to Appalachian Power’s 24-hour Customer Solutions Center at (WV) 1-800-982-4237; (VA) 1-800-956-4237 or (Tenn) 1-800-967-4237.


Most customers should be restored by:

Area                                                                Restoration Timeframe


Lovingston (Nelson, Albermarle)                            Monday

Lynchburg (Bedford, Campbell, Amherst)             Monday

Roanoke (Roanoke, Botetourt)                                Monday

Christiansburg (Montgomery                                   Sunday

Gate City (Scott)                                                           Sunday

Glade Spring   (Washington, Smyth)                       Sunday

Glen Lyn (Giles)                                                          Sunday

Grundy (Buchanan)                                                    Sunday

Pulaski            (Pulaski)                                             Sunday

Rocky Mt. (Franklin)                                                    Sunday

Woodlawn (Carroll, Grayson)                                   Sunday

West Virginia

Beckley (Raleigh)                                                       Sunday

Bluefield (Mercer)                                                       Sunday

Charleston (Kanawha)                                              Sunday

Glasgow (Kanawha)                                                  Sunday

Hamlin (Lincoln)                                                         Sunday

Hico (Fayette)                                                               Sunday

Huntington (Cabell)                                                    Sunday

Logan  (Logan)                                                           Sunday

Madison (Boone)                                                        Sunday

Milton  (Cabell)                                                            Sunday

Pineville (Wyoming)                                                    Sunday

Pt. Pleasant (Mason)                                                  Sunday

Ripley  (Jackson)                                                         Sunday

Walgrove (Kanawha)                                                  Sunday

Wayne (Wayne)                                                            Sunday

Welch  (McDowell)                                                       Sunday

Williamson (Mingo)                                                     Sunday


Kingsport (Hawkins, Sullivan)                                     Sunday


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Privacy Policy for Appalachian Power, a unit of American Electric Power (AEP)


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The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

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  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

Appalachian Power uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, Appalachian Power reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.


Appalachian Power takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from Appalachian Power may not be secure.

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This policy was last revised on December 13, 2017.

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