American Electric Power has served the Kingsport, Tenn., community by many names over the years, but our dedication to our customers remains constant. We’re known as AEP Appalachian Power now and our operations, including rates and tariffs, are governed by the Tennessee Regulatory Authority (TRA).
Electric service in the Kingsport area has been, and continues to be among the least expensive in the region. The most recent rate change was authorized in October 2012 when the TRA approved the pass-through of certain costs associated with a major storm recovery effort in 2009, resulting in an increase in overall rates of approximately 1 percent. As a result of the rate change, residential customers in Kingsport pay approximately $88.53 for 1,000 kilowatt-hours of electricity (based on an estimated November 2012 bill).
Another part of the Kingsport customer bill related to generating electricity is the fuel factor. These charges are directly tied to the costs of buying fuel to generate electricity. The fuel factor is adjusted monthly to keep pace with the volatile price of fuel, primarily coal. These costs do go up and down. Our company makes no profit on this portion of the bill.
For economic and environmental reasons you should learn to manage energy usage wisely—as thoughtfully as you purchase gasoline, shop for bargains on school clothing or search for the best deal on groceries. One way to learn more is to visit the company's Internet site www.WattWhyAndHow.com for energy-saving tips and a free home energy calculator that can help explain how to conserve electricity. The site also provides information on payment options available to customers.
Our company understands that tough economic times or individual situations may affect some customers so dramatically that even conservation will not be able to offset the costs for energy. Customers who recognize that they have bill problems or may be unable to pay a full amount should contact the company on-line at www.appalachianpower.com or by phone at 1-800-967-4237 as soon as possible in order to work out payment arrangements.
AEP Appalachian Power's primary focus is to provide safe dependable electricity. Our employees work hard every day to assure that our customers have that service and make an extra effort to control our costs to assure that we continue to do that at the lowest price possible.