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We prepare for all types of emergencies, but have updated our plans for the COVID-19 pandemic.

We have temporarily suspended all disconnections for non-payment. We know our customers are concerned about their families, and ensuring you have reliable electric service allows you to focus on staying healthy and well. We are committed to doing what we can to help our customers, our employees and the communities we serve navigate this uncertain time. We urge customers to make every effort to keep their accounts current during the period when disconnections are suspended. If you anticipate problems paying your electric bill, please contact us to discuss payment options.

'Maker Space' on its way to Boys & Girls Club

On one day in November every year, a small army of Appalachian Power employees fans out to hundreds of elementary schools across West Virginia, Virginia and Tennessee. Tucked under the arms of line mechanics, meter readers, customer call center representatives, power plant workers and engineers is a children’s book.

Mountaineer Food Bank took its mobile food bank to Elkview, West Virginia, in February. Volunteers from Appalachian Power helped pass out the food boxes to 282 households with a total of 767 individuals. We had a great assembly line going!