CHARLESTON, W.Va. – Appalachian Power is helping customers save energy and money from the safety of their homes by offering Virtual eScore™ Assessments.

Using technology powered by Streem, customers can chat live with a local Energy Advisor and get personalized energy efficiency recommendations using any smart device with a camera. The service is completely web-based and offered at no cost. Customers do not need to download or install any new software to participate.

“We’re really excited to be able to offer virtual assessments to our customers,” said Zack Bacon, energy efficiency coordinator. “We understand the importance of practicing physical distancing, so this gives us the capability to keep customers and staff safe and healthy, while still finding ways to help homeowners be energy efficient.”

When the virtual assessment is complete, the Energy Advisor will provide a custom report of findings and recommendations. Customers will also receive no cost energy-saving items such as LED light bulbs.

To schedule a virtual assessment call 1-888-261-4567 or visit www.takechargeva.com if you live in Virginia, and www.takechargewv.com for West Virginia homeowners.

Appalachian Power has 1 million customers in Virginia, West Virginia and Tennessee (as AEP Appalachian Power). It is part of American Electric Power, which is focused on building a smarter energy infrastructure and delivering new technologies and custom energy solutions. AEP’s more than 17,400 employees operate and maintain the nation’s largest electricity transmission system and more than 221,000 miles of distribution lines to efficiently deliver safe, reliable power to nearly 5.4 million customers in 11 states. AEP is also one of the nation’s largest electricity producers with approximately 31,000 megawatts of diverse generating capacity, including 5,200 megawatts of renewable energy.