Terms & Conditions - AutoPay


AEP reserves the right to amend these Terms and Conditions at any time upon notification to me and any such amendments shall be effective immediately.

By enrolling in AutoPay, I

  • authorize AEP to electronically withdraw from the bank account entered on this application,
  • warrant that I am the primary account holder or have authorization to withdraw as an authorized user from the bank account entered on this application,
  • acknowledge that these withdrawals will take place monthly, and
  • I agree to the following Terms and Conditions:


I represent, warrant and certify that my usage of AutoPay shall not in any way, directly or indirectly violate any of these Terms and Conditions of use. When required by applicable law, violations will be reported to federal, state, local or foreign authorities. I acknowledge that all the information provided by me is accurate and complete and it can be subjected for further validations. I am responsible to AEP for any costs that result from inaccuracy of information that I provide.


With the authorization I am providing to AEP, the financial institution account I have designated will be debited (via the Automated Clearing House ("ACH") electronic payment system). My agreement with my financial institution governs the use of my bank account, and I must refer to that agreement to ascertain my rights and liabilities as an account holder.


Timing of Payments: Monthly withdrawals will be debited from my financial institution on the due date specified in my monthly billing statement.

Fees: There are no fees associated with using AEP AutoPay.

NSF (Non-Sufficient Funds), Returned/Rejected Payments: I agree that if there are insufficient funds in my bank account to cover a requested payment, or if my financial institution rejects a debit for any reason, the payment will be cancelled and I am responsible to make alternate arrangements to pay my AEP bill. If this occurs, I may be liable for late fees, a returned check fee and any other charges from AEP, to the extent permitted by law. I may also be liable for any fees charged by the financial institution where I have my bank account.

Dispute: I agree AutoPay service will be suspended until the dispute is resolved.


While I am enrolling into AutoPay, I understand that my AutoPay activation depends on the approval from my financial institution. If rejected, I understand that my AutoPay will not be activated and I am responsible to make my monthly bill payments. However, my enrollment into notification preferences will continue and I will receive notifications pertaining to my bills and payments.

I understand that while I am on AutoPay, if for any reason the account becomes ineligible (including, but not limited to: getting more than 1 returned/rejected payment in last twelve months, when electric account becomes inactive) AEP can cancel my AutoPay service and I am responsible to pay all remaining or future balances before the applicable due date.

Cancellations of my payments and/or AEP AutoPay enrollment may be cancelled by online or contacting one of AEP's Customer Operations Centers at least 4 Business Days before the Payment is scheduled to be withdrawn.

  • AEP Ohio - 1-800-672-2231
  • Appalachian Power - 1-800-982-4237
  • Indiana Michigan Power - 1-800-311-4634
  • Kentucky Power - 1-800-572-1113
  • Public Service Company of Oklahoma - 1-888-216-3523
  • Southwestern Electric Power Company - 1-888-216-3523
  • National Accounts - 1-888-710-4237


I understand that I may update my AutoPay information with sufficient notice of at least 8 business days online or 4 business days prior to a scheduled withdrawal, by contacting AEP's Customer Operations Center.

  • Bank Account Information
  • Place AutoPay on hold
  • Cancel scheduled withdrawal
  • Request unscheduled withdrawal


I understand by enrolling into AutoPay service, I am also subscribed to AEP's Billing and Payment Alerts Service. I agree to receive all notifications relating to the service in electronic form delivered by email to the email address listed for my account, or to my mobile phone or device as an SMS message per my Communication Preferences. It is my sole responsibility to ensure that the email address and mobile phone number listed for my account are current and accurate.

AEP allows me to update my communication preferences on the following:


Information, Protection and handling my personal information is subject to the applicable Privacy Policy set forth below:

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Use of this site constitutes acceptance of the AEP Terms and Conditions. View our Privacy Policy. © 1996-2020 American Electric Power. All Rights Reserved.

Privacy Policy

Privacy Policy for Appalachian Power, a unit of American Electric Power (AEP)


This Privacy Policy applies only to AppalachianPower.com and the Appalachian Power customer mobile app (com.aep.customerapp.apco). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of AppalachianPower.com or the Appalachian Power customer mobile app. This Privacy Policy does not apply to those resources and sites.


By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to Appalachian Power’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to Appalachian Power (for example, providing the information to third parties performing computer-related services for Appalachian Power);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

Appalachian Power uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, Appalachian Power reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.


Appalachian Power takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from Appalachian Power may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

Appalachian Power reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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