APCO - Pay By Mail APCO - Pay By Mail
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Pay By Mail
Make A Payment By Mail

Prefer to pay your Appalachian Power bill by mail?

Simply use the return envelope enclosed with your electric bill. The correct address is printed on the envelope. Your cancelled check is your receipt and serves as proof of payment. Be sure to include the top portion of your electric bill with your payment.

When mailing your payments without the top portion of your bill, be sure to include your name, service address, and electric account number to ensure your account is properly credited. Allow up to 5 days for your payment to be posted to your account.

Please refer to the following mailing addresses if your return envelope is not available or you need to make overnight payments:

If the return envelope is not available, customers in all states may mail payments to:

Appalachian Power
PO BOX 24404
CANTON, OH 44701-4404

Overnight payments are accepted during normal business hours, Monday - Friday, except holidays:

Appalachian Power
CANTON, OH 44702

Accounts Receivable Conversion (ARC)

Appalachian Power Processes payments using Accounts Receivable Conversion, a process that allows paper-check payments to be processed electronically as soon as they are received. It is widely used by businesses worldwide because it eliminates the risk of checks being lost or stolen during deposit preparation.

Things to remember when paying by check.

  • AEP processes payments very efficiently. As always, when writing a check, be sure that your account holds sufficient funds.
  • Make sure that the charges on your bank statement match your records.
  • Contact your financial institution right away if you notice a problem.

Read common questions and answers that pertain to the Accounts Receivable Conversion process

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Try Paperless Billing Now

You already go online to do business with Appalachian Power. Try paperless billing and you can:

  • Your Nest thermostat is waiting! Enroll in paperless today to be in the sweepstakes!
  • Pay your bills online for free
  • Help the environment by using less paper
  • Enjoy convenience -- get online access to all of your bills

Thank you. You are signed up for paperless billing and will receive your bill notification via e-mail.

We're sorry. There was an error enrolling your account in paperless billing. For more information, contact the Customer Operations Center at (800) 956-4237.
In addition to your web password, this account has a privacy Security Code. The Security Code is a password you verbally requested with an agent for your electric account. Beginning January 7th the Security Code will be required to login. Please call our Customer Operations Center at (800) 956-4237 to verify or change your Security Code.