Payment Extensions & Agreements
Get an extension
One Time Payment Extension
One-time Payment Extension gives you a little more time to make your bill payment.
Make a payment agreement
Extended Payment Agreements
An Extended Payment Agreement lets you request a monthly payment plan to pay off your balance in full.
Payment Assistance Programs
Neighbor to Neighbor Help Available for Low-income Families
Appalachian Power has partnered with Dollar Energy Fund, a non-profit
hardship fund, to help low-income families in Tennessee, Virginia, and West Virginia
pay their electric bills.
Learn more about eligibility guidelines and how to apply.
Low-Income Home Energy Assistance Program (LIHEAP)
Having trouble managing your bills?
Appalachian Power
works with many private and non-profit community-based local and federal organizations
that provide assistance to low-income residents. LIHEAP is one of the programs offered
to provide energy assistance.
- Learn more about LIHEAP
-
Each state has different qualification requirements.
Check your state's program
to find out if you qualify.
Help A Relative Or Friend Avoid Disconnection Of Service
You can help someone avoid electric service disconnection with our Third-Party Notification program. This free service is often used on accounts of those who are elderly or ill, but it can be used for any customer.
- How does Third-Party Notification work?
-
- As an authorized third party (designated by the account holder), you will receive copies of the billings if electric service is at risk of being disconnected due to nonpayment.
- You will not be responsible for paying the bill.
To enroll, print a registration form and mail it to us. Please note that the form must be completed and signed by the account holder.
Serious Medical Condition Certification
Appalachian Power works with customers on a case-by-case basis when they are having trouble paying
their electric bill or face a disconnection. In 2011, the Virginia State Corporation Commission
enacted rules for utilities in Virginia to follow when service is scheduled to be disconnected
to a residence occupied by someone who has a serious medical condition. If you are a Virginia
customer and someone in your household has a serious medical condition, please have your physician
complete the attached Medical Condition Certification form and send it to the following address:
American Electric Power
1 AEP Way
Hurricane, WV 25526
The completed form may also be faxed to us at 800-281-3916.
Note: This form is for Virginia customers only.