What if I only have electricity in one part of my house?
You could have tripped a circuit breaker, or there could be a blown fuse or
a broken connector or wire at one of the service leads to your house. Sometimes
damage to these leads leaves only the 120-volt outlets (or some of them) working.
In this case, larger appliances that need 240-volt service - such as water heaters,
air conditioners and ovens - may be inoperable until repairs are made. It is safe
to use the outlets you have available, while you check with an electrician. However,
if part of your lights are extremely bright or extremely dim, you should avoid using
outlets connected to these circuits to avoid potential damage to equipment. If it
is a problem with a service lead to your home,
crews will repair the wires when they arrive to restore service.
Why do I sometimes experience brief outages that call for resetting of
These outages occur when protective devices, called reclosers, operate. When a recloser
detects an object interfering with a line, they de-energize the line briefly to
determine if the interference is prolonged or if it is simply a momentary problem.
If the recloser determines that the interference was temporary, the line will re-energize.
If the interference is detected to be prolonged, the recloser will de-energize the
trucks pass by my house without repairing anything?
This can happen because work needs to be done at a nearby location before service
can be restored to you and your neighbors.
Why can my home be the only one on the block without power?
Fuses or circuit breakers in your home could have tripped and halted power. Tree
limbs could have fallen on the line serving your home. Fuses on the transformer
that serves your home may have tripped or could be damaged, and the primary line
feeding the transformer could be damaged.