APCO - FAQs: Outages And Your Home APCO - FAQs: Outages And Your Home
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Outages & Your Home
Outages & Problems / Outage FAQ / FAQs: Outages And Your Home
Frequently Asked Questions

What if I only have electricity in one part of my house?
You could have tripped a circuit breaker, or there could be a blown fuse or a broken connector or wire at one of the service leads to your house. Sometimes damage to these leads leaves only the 120-volt outlets (or some of them) working. In this case, larger appliances that need 240-volt service - such as water heaters, air conditioners and ovens - may be inoperable until repairs are made. It is safe to use the outlets you have available, while you check with an electrician. However, if part of your lights are extremely bright or extremely dim, you should avoid using outlets connected to these circuits to avoid potential damage to equipment. If it is a problem with a service lead to your home, Appalachian Power crews will repair the wires when they arrive to restore service.

Why do I sometimes experience brief outages that call for resetting of appliances?
These outages occur when protective devices, called reclosers, operate. When a recloser detects an object interfering with a line, they de-energize the line briefly to determine if the interference is prolonged or if it is simply a momentary problem. If the recloser determines that the interference was temporary, the line will re-energize. If the interference is detected to be prolonged, the recloser will de-energize the line.

Why would Appalachian Power trucks pass by my house without repairing anything?
This can happen because work needs to be done at a nearby location before service can be restored to you and your neighbors.

Why can my home be the only one on the block without power?
Fuses or circuit breakers in your home could have tripped and halted power. Tree limbs could have fallen on the line serving your home. Fuses on the transformer that serves your home may have tripped or could be damaged, and the primary line feeding the transformer could be damaged.

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