Should I call
In the immediate aftermath of a major storm, we ask that you call only to report
safety hazards such as downed power lines or equipment that is sparking. During major
storms, our telephone lines can become overloaded with customer calls. In these
situations, we are aware of major damage to long-distance transmission lines and
Why can't I talk directly with a customer services representative?
During major outages, it is unlikely that you will speak directly with a center
representative, due to the high volume of calls associated with a major outage.
However, our telephone technologies will allow you to leave information about your
outage. In addition, our communications systems give priority to outage calls dealing
with safety concerns -- such as downed power lines - so that they receive service
as quickly as possible.
Why can't an agent tell me when my power will be restored?
It is impossible to accurately predict restorations of specific circuits serving
particular residences because of the many challenges that restoration workers face.
provides updates approximately every four hours to the local news media so that
they can report the status of the overall restoration effort.
This information is included on the home page of this site during major
What is my best source of information on the restoration effort?
works hard to update the local news media on the overall progress of restoration
efforts affecting the area.
issues informational releases to the news media regarding restoration progress at
least three times a day during major power outages. Listening to the radio, or checking
this web site via battery-operated web devices are the best ways for you to be informed
of storm restoration progress. Be sure to have an emergency kit, equipped with a
battery-operated radio and fresh batteries, so you're ready in case of a major power
outage. Read more information about emergency