2/7/2019
PSC Staff, CAD and Appalachian Power announce implementation of assistance for low-income electric customers

Joint news release issued by the Public Service Commission of West Virginia, the PSC Consumer Advocate Division and Appalachian Power

CHARLESTON, WV – The Staff of the Public Service Commission, the PSC Consumer Advocate Division (CAD), Appalachian Power (APCo) and Wheeling Power (WPCo) today announced they have launched the Fresh Start Program previously approved by the Commission to help low-income residents pay portions of their electric bills that are 60 or more days past due as of January 28, 2019.

Other parties that participated in the design of the Fresh Start Program, and that supported its creation and the new rate design, include the City of Charleston, the Kanawha County Commission, Energy Efficient West Virginia and Mountain State Justice.

Funds for the Fresh Start Program are part of a PSC-ordered rate reduction, resulting from savings from the Tax Cuts and Jobs Act of 2017 (TCJA). Qualified Appalachian customers will be notified by letter. The one-time credit will appear on their bills within 30-45 days.

“This credit will make a big difference for many families struggling with their APCo electric bills,” said Jackie Roberts, West Virginia Consumer Advocate. “Many families have their highest electric bills in the winter and this will help keep families warm. The Fresh Start Fund will provide much needed assistance for our low-income families.”

In January 2018, the Commission directed all privately owned electric, gas, water, sewer and solid waste facilities to begin tracking the savings resulting from the TCJA. On August 24, 2018, the Commission approved a settlement for Appalachian Power that, in part, allowed for $15 million to provide APCo/WPCo’s low-income West Virginia residential customers with assistance on their electric bills. Approximately $1.6 million of that amount is being dedicated to the 2019 Fresh Start Program.

The CAD requested this program be funded from the TCJA savings, and parties to the case designed the Fresh Start Program. The PSC Staff also requested rate design changes that would lower bills for high use electric customers, which are already in place. The PSC authorized the new rate design and low income assistance.

The program will be administered by the Dollar Energy Fund, a not-for-profit organization that has administered grant funds to assist low-income residential utility customers in West Virginia since 2008. Additional information about this program is available from Dollar Energy Fund, www.dollarenergy.org/ or by calling (800) 227-8205.

More From APCO

Take Charge

Save Money & Energy - Now & Later

Sign Up Now Pay Online for Free with Paperless Billing

Pay Online for Free with Paperless Billing

Learn more

Download our app

How We Restore Power Learn more

How We Restore Power

Visit AEP.com
Use of this site constitutes acceptance of the AEP Terms and Conditions. View our Privacy Policy. © 1996-2019 American Electric Power. All Rights Reserved.

Privacy Policy

Privacy Policy for Appalachian Power, a unit of American Electric Power (AEP)

Scope

This Privacy Policy applies only to AppalachianPower.com and the Appalachian Power customer mobile app (com.aep.customerapp.apco). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of AppalachianPower.com or the Appalachian Power customer mobile app. This Privacy Policy does not apply to those resources and sites.

Consent

By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to Appalachian Power’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to Appalachian Power (for example, providing the information to third parties performing computer-related services for Appalachian Power);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

Appalachian Power uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, Appalachian Power reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

Appalachian Power takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from Appalachian Power may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

Appalachian Power reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

Close ×

Sign Up For Alerts

Subscribing to APCO alerts gives you instant notification for:

  • Billing & Payments - avoid late payments and disconnection
  • Outage Updates - find out if there's an outage at your address and when power will be back on

Win an Xbox One with Alerts!

Enroll in alerts to be eligible to win. Subscribing to I&M alerts gives you instant notification for:

  • Billing & Payments - avoid late payments and disconnection
  • Outage Updates - find out if there's an outage at your address and when power will be back on

Loading video...

×