Charleston, W. Va., December 24, 2009 – Employees for Appalachian Power, as well as outside contractors and personnel from other AEP operating companies will continue to work on power restoration through Christmas Eve, Christmas Day and the weekend. As of Thursday morning, nearly 166,000 customers have been restored since the storm started December 18. Approximately 54,000 remain without power.

While restoration has gone well and the numbers have steadily declined, employees will not stop working until everyone’s power is back on in the affected areas of Tennessee, Virginia and West Virginia.

“All of our employees are very dedicated workers, and possess a certain skill set that not all of us have, especially our line personnel. They are well aware of the essential role they play in providing electricity to homes and businesses. And they rise to the occasion every time, even in these most challenging conditions and during a time when they would also rather be at home with their families,” said Dana Waldo, president and chief operating officer for Appalachian Power.   Many APCo employees have been working 12-16 hour days for the past week.

Most customers still without electricity should have service restored by Friday night. In areas with extensive damage (Boone, Logan and Mingo counties in West Virginia, and Buchanan, Dickenson, Russell, Scott and Wise counties in Virginia), the restoration effort will continue through the weekend. Additional crews will join the effort there as they complete restoration in less damaged areas.
If your power is out
If customers are still experiencing an outage when the rest of their neighborhood has been restored, they should report it again to ensure that information is properly recorded in the system. Customers can call Appalachian Power’s toll-free number (Tennessee: 1-800-967-4237, Virginia: 1-800-956-4237, West Virginia: 1-800-982-4237). If callers receive a recorded message, they should follow the automated instructions to leave a message and not hang up.

For those who have access to a computer and the Internet, outages can be reported at www.AppalachianPower.com. Reporting an outage this way only takes a few minutes and simply requires the customer’s phone number and verification of address to start the process.

The Web site also has regularly updated outage information and restoration information.
Other important information:
-To deter fraud or other criminal activities, Appalachian Power Security is urging residents to be conscientious regarding their personal safety. People should make sure their homes are secure if they will be temporarily living away from them, and ask for identification from power company personnel if someone requests to enter a residence.  Appalachian Power employees do not need to enter homes to restore service to them.

Another security concern is the recent increase in copper wire theft. Crews are discovering that people are stealing downed wire, which is not only dangerous but illegal.   Customers should contact the state police or contact the AEP security hotline number at 1-866-747-5845 if they see any unauthorized person entering an electric substation or facility, climbing a utility pole or have other suspicions of criminal activity.

-Customers in Southwest Virginia should watch Friday’s weather forecast closely and make emergency preparations in case new or prolonged outages occur. The forecast for Christmas Day is calling for light to moderate icing in Southwest Virginia, and gusty winds up to 50 miles per hour during the morning in the Bluefield, W. Va. and far Southwest Virginia areas.
Appalachian Power has almost 1 million customers in Virginia, West Virginia and Tennessee (as AEP Appalachian Power). It is a unit of American Electric Power, one of the largest electric utilities in the United States, which delivers electricity to more than 5 million customers in 11 states. AEP ranks among the nation’s largest generators of electricity, owning nearly 38,000 megawatts of generating capacity in the U.S. AEP also owns the nation’s largest electricity transmission system, a nearly 39,000-mile network that includes more 765 kilovolt extra-high voltage transmission lines than all other U.S. transmission systems combined. 

Phil Moye
Corporate Communications Manager
(304) 348-4188

Todd Burns
Corporate Communications Manager
(540) 985-2912

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Privacy Policy

Privacy Policy for Appalachian Power, a unit of American Electric Power (AEP)


This Privacy Policy applies only to AppalachianPower.com and the Appalachian Power customer mobile app (com.aep.customerapp.apco). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of AppalachianPower.com or the Appalachian Power customer mobile app. This Privacy Policy does not apply to those resources and sites.


By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to Appalachian Power’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to Appalachian Power (for example, providing the information to third parties performing computer-related services for Appalachian Power);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

Appalachian Power uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, Appalachian Power reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.


Appalachian Power takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from Appalachian Power may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

Appalachian Power reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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