Smart Meters

Appalachian Power is installing new digital meters, better known as smart meters, throughout the company’s Virginia, West Virginia and Tennessee service area. Nearly half of Appalachian Power customers have the new meters now, and remaining customers are scheduled to receive new meters over the next two years. The new meters improve customer service by providing remote meter reading and remote handling of some customer requests, such as new service connections, service transfers or disconnections.

In addition to more quickly getting service installed or disconnected, outage time may be reduced because our team knows instantly when power is out and can quickly dispatch a crew to the site. Plus, digital meters help reduce carbon emissions by eliminating the need for us to drive to your home to read a meter or to install or disconnect service.