Appalachian Power Green Pricing Option - FAQ

What is green energy?

Green energy is electricity generated by renewable energy sources such as the sun, wind, water and organic matter. The resources are replenished by nature and are a cleaner source of energy.

What are Appalachian Power's green pricing options?

Both options allow a Virginia customer, on a voluntary basis, to support renewable energy resources. Appalachian Power Virginia is now offering customers two unique green pricing options.

Premium Option-100% Renewable Energy (Wind Water Sunlight) program
The 100% Renewable Energy program allows a customer to purchase their entire energy needs from Appalachian Power renewable resources at an additional price of $.00425 per kWh above regular monthly billing.

Alternative Option-REC (Renewable Energy Credit) program
The REC program allows a customer to support renewable energy through the purchase of renewable energy certificates at an additional price of $.0010 per kWh above regular monthly billing. The RECs may come from a variety of resources but will likely be associated with energy from waste, solid waste, and hydro facilities.

What are examples of renewable energy sources?

Renewable energy sources include wind, hydro, solar and biomass. Appalachian Power currently acquires its renewable energy from wind and hydro power.

How much of the company's energy supply comes from renewable resources?

Currently, approximately 9 percent of the energy our Virginia customers use is from renewable resources.

What are the sources of renewable energy for both programs?

Under the 100% Renewable Energy program, both the customer’s entire energy needs and associated renewable energy certificates will come from the company’s renewable energy generation portfolio (wind, hydro and potentially solar). Under the REC program, the RECs will likely be associated with energy from waste, solid waste, and hydro facilities.

What are Renewable Energy Certificates (RECs)?

When a renewable energy generator ‒ for example, a wind power generator, solar power generator, or a company that collects methane gas from a landfill and burns it to generate electricity ‒ produces one megawatt hour of electricity that is certified and sold into the electricity market, it produces a Renewable Energy Certificate, or REC.

Are the green pricing options voluntary?

Yes. Customers are not required to participate in a green pricing program; it is entirely voluntary.

Why should I participate in green pricing?

Participating in Appalachian Power's green pricing options gives customers the opportunity to make a positive environmental impact in the region by helping to reduce greenhouse gas emissions, expand America's renewable energy resources, and provide support for the creation of green jobs.

Do I have any election decisions to make to enroll in the 100% renewable energy program?

No, because 100% of a customer’s energy needs will be supplied around the clock from our wind and hydro facilities (with solar facilities to be added soon) there are no election decisions. The RECs associated with your renewable energy purchase will be retired on your behalf.

Do I have any election decisions to make to enroll in the REC program?

Yes, the REC program allows you to purchase RECs in fixed blocks (1 REC -100 kWh) or elect to have your monthly energy requirements supported entirely by renewable energy certificates. Your election will facilitate the quantity of RECs retired on your behalf.

If you elect to purchase fixed blocks you will be billed for the number of green energy blocks you request regardless of your actual energy usage. The total cost of the blocks is added to your monthly electric bill in addition to the billing for the electricity you use.

How do I enroll in the green pricing option?

Customers may voluntarily enroll in the green pricing options by visiting the company's website at www.appalachianpower.com and going to Green Pricing Enrollment/Virginia or by calling Appalachian Power's Customer Operations at 1-800-956-4237. The cost of the selected program will appear on the customer's next monthly bill.

What if I no longer want to participate in the green pricing option?

Customers may opt out of the program at any time by visiting the company's website at www.appalachianpower.com or by calling Appalachian Power's Customer Operations Center at 1-800-956-4237. The Company requires 30 days to complete opt out of the program.

More From APCO

Take Charge

Save Money & Energy - Now & Later

Sign Up Now Pay Online for Free with Paperless Billing

Pay Online for Free with Paperless Billing

Learn more

Download our app

How We Restore Power Learn more

How We Restore Power

Visit AEP.com
Use of this site constitutes acceptance of the AEP Terms and Conditions. View our Privacy Policy. © 1996-2019 American Electric Power. All Rights Reserved.

Privacy Policy

Privacy Policy for Appalachian Power, a unit of American Electric Power (AEP)

Scope

This Privacy Policy applies only to AppalachianPower.com and the Appalachian Power customer mobile app (com.aep.customerapp.apco). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of AppalachianPower.com or the Appalachian Power customer mobile app. This Privacy Policy does not apply to those resources and sites.

Consent

By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to Appalachian Power’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to Appalachian Power (for example, providing the information to third parties performing computer-related services for Appalachian Power);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

Appalachian Power uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, Appalachian Power reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

Appalachian Power takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from Appalachian Power may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

Appalachian Power reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

Close ×

Sign Up For Alerts

Subscribing to APCO alerts gives you instant notification for:

  • Billing & Payments - avoid late payments and disconnection
  • Outage Updates - find out if there's an outage at your address and when power will be back on

Win an Xbox One with Alerts!

Enroll in alerts to be eligible to win. Subscribing to I&M alerts gives you instant notification for:

  • Billing & Payments - avoid late payments and disconnection
  • Outage Updates - find out if there's an outage at your address and when power will be back on

Loading video...

×